J.P. Morgan Access
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Contact Us

North America

Country Phone Numbers Hours of Operation Language Support
United States

866-872-3321 (US Toll Free)

+1-813-432-6122

 Available 24 hours, Monday to Friday English
United States

Merchant Services

866-872-3321 (US Toll Free)

 Available 24 hours, Monday to Friday English

LATAM

Country Phone Numbers Hours of Operation Language Support
Argentina

0800-444-1547 (AR toll free)

+54-11-4348-3422

 Monday to Friday 8:00 am - 7:00 pm local time English, Spanish
Brasil

0800-762-1114 (BR toll free)

+55-11-4950-3304

 Monday to Friday 8:00 am - 7:00 pm Local Time English, Portuguese
Chile

0800-444-1547 (Toll Free)

+562-2425-5444

 Monday to Friday 8:00 am - 7:00 pm Local Time English, Spanish
Colombia

+57-1-326-9758

 Monday to Friday 8:00 am - 7:00 pm Local Time English, Spanish
Dominican Republic

1-829-946-3998

 Monday to Friday 8:00 am - 7:00 pm Local Time English, Spanish
Mexico

01800-211-0771 (MX toll free)
+52-55-5540-9331

 Monday to Friday 8:00 am - 7:00 pm Local Time English, Spanish
Peru

+51-1-205-3774

 Monday to Friday 8:00 am - 7:00 pm Local Time English, Spanish

Asia Pacific

You can email your inquiries at APAC.Technical.Helpdesk@JPMorgan.com

Country Phone Numbers Hours of Operation Language Support
Australia

1800-302-364 (AU toll free)
+61-2-9003-7224

 Available 24 Hrs, Monday to Friday English
China

400-658-7703

 Available 24 Hrs, Monday to Friday/Monday to Friday 9am to 6pm local time English/Mandarin
Hong Kong

800-964-289 (HK toll free)

 Available 24 Hrs Monday to Friday/Monday to Friday 9am to 6pm local time English/Cantonese, Mandarin
India

+91-22-6157-4419

 Available 24 Hrs, Monday to Friday English
Indonesia

+62-21-5291-8651

 Available 24 Hrs, Monday to Friday English
Japan

0034-800-1-00032 (JP toll free)
+81 3-6736-6667

 Available 24 Hrs, Monday to Friday/Monday to Friday 9am to 6pm local time English/Japanese
New Zealand

0800-885-019 (NZ toll free)

 Available 24 Hrs, Monday to Friday English
Philippines

+63-2-8878-1125

 Available 24 Hrs, Monday to Friday English
Singapore

1800-882-7706 (SG toll free)
+65-6882-7897

 Available 24 Hrs, Monday to Friday English
South Korea

+82-2-758-5300

 Available 24 Hrs, Monday to Friday/Monday to Friday 9am to 6pm local time English/Korean
Taiwan

+886-2-2725-9329

 Available 24 Hrs, Monday to Friday/Monday to Friday 9am to 6pm local time English/Mandarin

Europe/Middle East/Africa

You can email your inquiries at emea.technical.helpdesk@jpmorgan.com

Country Phone Numbers Hours of Operation Language Support
EMEA

+44-20-7134-5600

 Available 24 Hrs, Monday to Friday English
France

+33-1-4015-4011

 Monday to Friday 8:00 am - 5:00 pm local time English, French
Germany

+49-69-7124-2513

 Monday to Friday 8:00 am - 5:00 pm local time English, German
Israel

+97-237-708-212

 Monday to Friday 6:00 am - 6:00 pm local time English
South Africa

+27-11-507-0555

 Monday to Friday 6:00 am - 6:00 pm local time English

866-872-3321 (US toll free)

Upon calling the J.P. Morgan Access Support Group, you will hear the menu options listed below. At any time you may speak the name of the product/service about which you are calling, and be immediately transferred to a specialist.

Logon Support (password reset)
Security Administration
Funds Transfers Inquiries
Automated Clearing House (ACH)
Receivables Edge

Checks or Payables
Electronic Statements
Liquidity Solutions
Access Mobile

Cash or Wires
Transaction Services
Host to Host
Merchant Services

Foreign Exchange Payments
Training (To schedule training)
Global ACH
Investor Services (Investor or Securities Services)
Phone Numbers (Chase Online & Business Banking Phone Numbers)

Private Bank Clients

Contact your Client Service Representative

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+44-20-7134-5600 (EMEA)

Upon calling the J.P. Morgan Access Support Group, you will hear the menu options listed below.

For JP Morgan Access, Press 1

Using your telephone keypad enter the letters and numbers of your JPMorgan Access User ID and Press # when complete.
Logon Support (password reset), Press 1
Security Administration, Press 2
Payments, including Wires and ACH, Press 3
Electronic Statements, Press 4
Liquidity, Press 5
Transaction Services, Press 6

For Access Language Services, Press 2

Russian Access Support, Press 1
German Access Support, Press 2
French Access Support, Press 3

Multicash or EBICS, Press 3

Russia Online, Press 4

Direct File Transmission and Host to Host, Press 5

Transactional Inquiries, Press 6

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